This is a part of the role I had as a product designer in the last company I worked for. My focus was on improving user experience and having very lean and strategic ways of implementing improvements for the product so customers or the team doesn't get overwhellmed.

This is story of a feature request that turned to be way more complicated that it was supposed to be. Luckly, I've focused on the problem we tried to solve for our customers rather than the output someone came up with and fixed a much bigger picture faster and more effective.

This is a story about a custom software that begin as a internal software, but they decided to expand it to SaaS project.